Shipping Policy:
Policy For CANADA:
Free Shipping On All Products Within Canada
If you are unsure about shipping for an order feel free to email us at info@KleanBase.com
Taxes:
We charge GST/HST on all products shipped to Canada.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorisation and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship shortly after the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@KleanBase.com.
We strive to ensure that shipments arrive within 10 days of fulfillment. Typically, orders are fulfilled within 1-3 days. However, in some cases, our suppliers may require additional time to prepare the shipment, which could extend the fulfillment period.
If delivery time is of concern to you please give us a call at 1-888-497-5797 and we can get you an accurate shipping time before you place your order.
The delivery time and the choice of couriers or postal services will depend on your location and the shipping options you select at checkout. We appreciate your understanding and patience.
Missing Items:
If your item seems to have gone missing please reach out to us at info@KleanBase.com or call us at as soon as possible. We will make sure to follow up with you as soon as possible and resolve the issue.
